I’ve been to an organization to survey the business processes and provide a decent quote for ERP implementation. Everything went just well and next time we handed our profound offer and explained the details to the representative woman. She also shared a secret with us: there is only one competitor left apart from us.
Everything goes well – I thought unless I got a text from the representative lady in the same evening (!), with the following information: “I’m fired, and my ex-boss also asked me to let you know, he chose the other company to implement the ERP software.”
I asked for more info politely so she replied, that the leader knows someone in the other competitor company, that’s why he decided to lay her off. Even though she was recruited half a year, so to coordinate the whole implementation, ’till the successful finish.
Well, each and every ERP implementation requires 2 project managers; 1 from the part of supplier, and 1 on the other side, in the buyer company. Since this is a crucial fact, the mentioned boss’s decision is something like this: we have a bus and a driver. When everyone is on board and the bus is on the move already, he asks the driver to leave the bus, just because he is needless in the future apparently.
The ERP implementation is definitely cumbersome and the road is bumpy. And it doesn’t end when you select the right supplier. What’s more, it’s just the beginning of an ordeal! This painful procedure needs someone who coordinates and manages every aspect of the implementation. Otherwise, we just strengthen the 37% of the unsuccessful ERP implementations worldwide.
So watch out for the necessary roles in the ERP procedure, because this is the proper way to increase our chance to have great software at the end!